About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping to most German-speaking countries such as Germany, Austria, Belgium, Switzerland, Liechtenstein and Luxembourg.

Delivery time = Process time ( order preparation )+ Shipping time.

Shipping Methods	Free Shipping
Carrier	EMS
Cost	Free
Process Time	2-10 Working Days
Shipping Time	2-5 Weeks
Delivery Area	To most German-speaking countries

In most cases, we will process and arrange shipment within 2-10 working days after receiving your order. Shipping time is 2-5 weeks, for the same country, shipping time varies from region to region.
• We ship for free to most countries (except Iceland). Due to current sad events we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.
• If the shipping address is in Iceland, we need to charge a shipping fee of at least EUR 80.
• If you still have questions or need to ship to other countries, please contact us for inquiries: support@lyonlighting.com
>> Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team support@lyonlighting.com for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 48 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products that arrive with broken glass, dented shades, or damaged frames are not deemed as defective and unfortunately cannot be eligible for return. However, we are committed to resolving the issue and ensuring customer satisfaction. Therefore, we offer to replace the broken glass or shades without any additional charges. Our aim is to provide the best possible solution and ensure the product meets your expectations.
If you prefer to return the item instead of receiving a replacement, we will treat it as a regular return. However, please note that a return fee of up to 35% may apply.
Additionally, we reserve the right to deduct any outbound shipping charges from the refund amount.We understand the inconvenience caused by receiving a damaged product and we apologize for any disappointment it may have caused. Rest assured, we are here to assist you in any way possible to resolve the issue and make it right for you.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at support@lyonlighting.com, we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. Can the lamp dimmable?

If the lamp uses bulb such as E27, E14, G9 and so on, you can choose a dimmable bulb, so that the lamp will be dimmable with your dimmable system. But if you don't have a dimmable system at home, please enquire us and we will customize the lamp for you.For the lamp with LED-chip, you are not able to change the light source inside, and mostly, we will offer warm light, cool light and dimmable version. If there is no dimmable version at the product page, please enquire us. We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.

2. Can I have a longer cable?

We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.

3. Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?

The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan, Cuba.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Russia, Singapore, Sweden, Israel, Switzerland.