| About Us This website is owned and operated by Lyon Lighting Limited Slaney Dove Allens Lane Uttoxeter Staffs, ST14 8LA Company number 07075923. Registered in England. VAT number: GB 5056899. If you need to contact us, please e-mail us at sales@lyonlighting.co.uk or call us on 01543 226103. The supplies of goods may be subject to the intellectual and industrial property rights including patents, know how, trademarks, copyright, design rights utility rights, database rights and or other rights of third parties. No right or license is granted to the Customer, except the right to use the supplies or re-sell the goods in the customer's ordinary course of business. Lyon Lighting shall have no liability whatsoever in the event of any claim of infringement of any such rights howsoever arising. In particular, without limiting the above, title in any software program forming part of the goods is reserved to the company and/or its suppliers. The customer is responsible for informing itself of the terms of its license or use and paying any royalty payable. Lyon Lighting owns full copyright in respect of our catalogues, website and its reproduction in whole or part is prohibited without our prior written consent. Should we find any reproduction of our work legal action will be take. All contracts shall be governed by and interpreted in accordance with English law and the customer submits to the jurisdiction of the English Courts, but we may enforce such contract in any court of competent jurisdiction. Lyon Lighting reserves the right to charge for copy invoices or credit notes at the rate of £1.00 per copy where the original has been lost or misplaced by the customer. If legal action is taken to recover monies due to the company then Lyon Lighting reserves the right to charge the customer statutory compensation in accordance with the Late Payment of Commercial Debts Regulations 2002. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. Last Updated 15/01/2011 |
| Making A Purchase 1. Select the item(s) that you require from the online store, including quantities required. Add items to your basket by clicking ‘Add to Cart’. 2. Items that you have selected can be reviewed at any time via the ‘View Cart’ link at the top of each page. 3. When you have completed your selections click on the checkout link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems. 4. If you make a mistake during ordering please contact us as soon as possible. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders. All specifications, images, drawings, illustrations, descriptions and particulars of dimensions, capacity or other details, including any statements as to compliance with legislation wherever they appear are intended to give a general idea of the supplies. Lyon Lighting shall take all reasonable steps to ensure the accuracy of descriptions. The products ordered will refer to a written quote, proforma invoice, or a completed invoice, this shall be conclusive evidence of the products ordered by the customer, any other communications (written or verbal) about the products ordered will not be classed as evidence. Last Updated 15/01/2011 |
| Shipping And Handling When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Dispatch of the goods will constitute our acceptance of your order. In the unlikely event that the goods are no longer available, sold out or that we have made a pricing mistake, we will advise you of this. You will be contacted with the option to cancel your order if you would rather not wait. Should you cancel we will not dispatch the goods and refund any payment made, and there will be no contract between us. Please note delivery times quoted by employees or on our website are not guaranteed, these are for a guide only. The maximum time for delivery to you is 30 days. Last Updated 15/01/2011 |
| Delivery Schedule Delivery charges and estimated delivery times are shown on our delivery rates page:(http://www.lyonlighting.com/acatalog/Delivery_Rates.html) |
| Back Orders You can cancel your order within 7 days, if the order hasn't been despatched by then an instant refund will be given. Do this by contacting us in writing and quoting the order or invoice number supplied to you. You are responsible for the cost and risk of loss or damage when returning the goods. Your refund will be paid out within 30 days. Last Updated 15/01/2011 |
| Tax Charges For orders made from the UK or the European Union, standard rate VAT is added. All other orders are VAT free. The customer is responsible at its own expense for obtaining any license and complying with any export regulations in force within the United Kingdom and in the country for which the goods are destined. Certain goods imported from non EU countries are subject to specific restrictions. The customer agrees to comply with all applicable export laws, restrictions and regulations of the foreign agencies / authorities and shall not import, export or transfer for the purpose of re-export any products to any prohibited or embargoed country or to any denied, blocked, or designated person or entity as mentioned in any such foreign law or regulation. Customer takes responsibility for all customs charges and or other expenses incurred due to laws, restrictions and regulations of the foreign country. Lyon Lighting reserves the right not to supply certain customers or countries and to require from the customer full details of the end use and final destination of the goods. Last Updated 15/01/2011 |
| Guarantee We guarantee your satisfaction. We will endeavour to transfer to the customer the benefit of any warranty or guarantee given by the manufacturer of goods. Not all goods are supplied with a manufacturer's or company guarantee. This obligation will not apply if the defect arises because the customer has altered or repaired such goods without the written consent of Lyon Lighting, or because the customer did not follow the manufacturers' instructions for usage, installation, or maintenance of the goods. Should any warranty, statement, advice or recommendation confirmed to prove to be incorrect, inaccurate or misleading, will be limited to the refund of the price paid for the goods or, at Lyon Lighting option, the supply of replacement supplies which are sufficient and suitable. Last Updated 15/01/2011 |
| Privacy Policy Lyon Lighting are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) We collect information about you for direct marketing and to process your order. The type of information we will collect about you includes: Your name, Address, Phone number, Email address We never collect sensitive information. You can check the information that we hold about you by emailing us, if you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. Last Updated 15/01/2011 |
| Returns Policy You can cancel your order at any time up to 7 working days after the day of delivery. Between 7 working days after you receive it and 30 working days we can only exchange the item. After 30 working days we cannot make any amendments. We strongly advise that customers unpack and inspect the goods on delivery. We also advise and original packaging is retained in case items need to be returned. You should ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for their reduction in value. To return an item, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation may help us to improve the service we offer to customers in the future. You will be issued with a Returns Authorisation Number (RAN) which will assist us in dealing with your refund promptly. If you cancel, you must return the goods to us at your own expense. Due to the nature of replacement, and perishable goods they are non-refundable. Shipping and return costs are refundable if the goods are faulty, grossly misdescribed or not fit for purpose. The return cost only include your postage, no other cost. This can only be covered if the original receipt is included. All packets must have your return address on the back. If you have made a mistake in your order please contact us and we will correct the mistake. The quantity of any consignment of goods, as recorded by us upon dispatch from our warehouse, shall be conclusive evidence of the quantity received by the customer on delivery, unless the customer can provide conclusive evidence to the contrary. Ownership of the goods shall not pass to the customer until the company has received in full cleared funds all sums due from the customer to us on any account whatsoever. This cancellation policy does not affect your legal rights. If there is a fault with the goods, please contact us. We will deal with the matter in accordance with your legal rights. Last Updated 20/03/2011 |