• If you wish to return your order please contact us before, do not just post the item back.
• All product shortages must be notified within 7 working days after the day of delivery.
• We will deal with all returns in accordance with your statutory rights.

To cancel before receiving
<<<Click here to email sales@lyonlighting.com>>>
• You can cancel your order at anytime, if the order hasn't been dispatched then an instant refund will be given.
• If the order has already been dispatched then you will have to return at your cost.


To report shortages & non-deliveries
<<<Click here to email sales@lyonlighting.com>>>
• Please contact us as soon as possable if your goods haven't arrived or the quantity sent is short.
• Please allow 3 working days after the expected due date before reporting a non-delivery.


To return re-salable goods
<<<Click here to open a returns form>>><<<PDF Version>>>
• Please complete and include this returns form (RAN) in the packet.
• Return costs are non refundable if returning or exchanging something because you've changed your mind.
• You can cancel your order any time up to 7 working days after the day of delivery.


To return faulty, incorrect or damaged goods
<<<Click here to open a faultys returns form>>><<<PDF Version>>>
• Please complete and include this returns form (RAN) in the packet.
• If the order is over 60 days old please email us quoting you invoice address and contact details.
• We replace all lamp-life guarantee's on our CFL, halogen and LED lamps.


• Please click here for our full Terms & Conditions
Lyon Lighting
Allens Lane
Uttoxeter
Staffordshire
ST148LA