Returns and Warranties
• If you wish to return your order please contact us before, do not just post the item back.
• All product shortages must be notified within 7 working days after the day of delivery.
• We will deal with all returns in accordance with your statutory rights.
To cancel before receiving<<<Click here to email sales@lyonlighting.com>>>• You can cancel your order at anytime, if the order hasn't been dispatched then an instant refund will be given.
• If the order has already been dispatched then you will have to return at your cost.
To report shortages & non-deliveries<<<Click here to email sales@lyonlighting.com>>>• Please contact us as soon as possable if your goods haven't arrived or the quantity sent is short.
• Please allow 3 working days after the expected due date before reporting a non-delivery.
To return re-salable goods<<<Click here to open a returns form>>><<<PDF Version>>>• Please complete and include this returns form (RAN) in the packet.
• Return costs are non refundable if returning or exchanging something because you've changed your mind.
• You can cancel your order any time up to 7 working days after the day of delivery.
To return faulty, incorrect or damaged goods<<<Click here to open a faultys returns form>>><<<PDF Version>>>• Please complete and include this returns form (RAN) in the packet.
• If the order is over 60 days old please email us quoting you invoice address and contact details.
• We replace all lamp-life guarantee's on our CFL, halogen and LED lamps.
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Please click here for our full Terms & Conditions Lyon Lighting
Allens Lane
Uttoxeter
Staffordshire
ST148LA